Orders are generally dispatched within 1-5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not.

At florence and me we have a 7 day return policy for all our candles. If you are wanting to return an item please make sure your item is in the same condition that you received it and in its original packaging. If you are wishing to return please contact us and we will give you full instructions. We do not offer exchanges or refunds due to a change of mind.

We take great care to package these candles but as they are deliacte they can break in a rough delivery. If your candle is damaged due to shipping. Please photograph the damage and email us within 3 days of your delivery and we are more than happy to send a replacement. 

If you have put in the incorrect delivery address on your order then please contact us with 24 hours. If your order hasn't been shipped then we can update your delivery address but if the order has been shipped then unfortunately there is nothing we can do.

We always try our best to facilitate you, however if your order has already been shipped then we cannot cancel your order.

If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order.

If you order has taken longer than 15 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

Please note that delay in delivery process can be expected due to COVID-19. We are really sorry for the delay.

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still cannot find it and would like it resent then please do let us know.

When you receive your dispatched email you can contact us for an update on your tracking.

We accept all major credit and debit cards through the Stripe. We also accept PayPal payments as well. If your card was declined then please do not worry, simply contact us and we will advise you.